Terms & Conditions

Last updated: September 2, 2025

Welcome to DNA Aquatic. These Terms & Conditions govern purchases from our store and enrollment in our subscription plans (e.g., Coral of the Month, Live Pods, Clean-Up Crew, Food). By checking out or subscribing, you agree to these terms.

1) Ownership & Use of Site

This website and its content are owned by DNA Aquatic. All images, text, product photos (including WYSIWYG coral images), logos, and graphics are protected by copyright and may not be reproduced without permission.

2) Eligibility & Customer Accounts

You must be able to form a legally binding contract to purchase or subscribe. You’re responsible for the accuracy of your account details, including email, shipping address, and saved payment methods.

3) Product Types & Availability

• WYSIWYG Coral: You receive the exact coral shown in the photos.
• Non-WYSIWYG Livestock: Matches listed size/grade; natural variation in color/pattern is normal.
• Availability can change quickly. We may cancel and refund if an item becomes unavailable before fulfillment.

4) Pricing, Taxes & Promotions

Prices are in USD and may change at any time. Applicable taxes are calculated at checkout. Coupons and promotions may not be combined unless explicitly stated.

5) Payment & Recurring Billing (Subscriptions)

By enrolling in a subscription, you authorize automatic, recurring charges to your saved payment method every billing cycle (e.g., monthly) until you cancel. Cards are securely stored and processed by our PCI-compliant processor (e.g., Clover/Stripe).

• If a payment fails, you’ll receive an email to update your card. We may retry after you update the payment method.
• Changes made after a charge typically apply to the next cycle; we don’t prorate or refund unused portions of a billing period.
• We may adjust subscription pricing due to supplier or carrier costs; we’ll notify you in advance so you can cancel before the new rate takes effect.

6) Managing, Pausing & Canceling Subscriptions

You can pause, skip, change, or cancel a subscription before the next scheduled billing date (see your order emails or contact us). Cancellations take effect at the next unbilled cycle.

7) Shipping & Fulfillment

• Timing: Subscriptions ship within 1–3 business days after successful billing.
• Windows: Livestock generally ships Mon–Thu, weather and carrier permitting.
• Weather Holds: To protect livestock, we may delay shipment, require hold-for-pickup, or adjust the service used.
• Address Accuracy: Orders shipped to incorrect/incomplete addresses are not covered under DOA (see below).

8) Live Arrival & DOA Guarantee (Summary)

We guarantee live arrival for livestock when the carrier marks the package delivered (or when picked up at the carrier facility) on the first delivery attempt. For full coverage instructions and timelines (including photo requirements), see our Refund & DOA Policy page. Shipping costs are non-refundable.

9) Returns & Refunds

• Livestock: Not returnable; covered under DOA policy only.
• Dry Goods: Unopened/unused items may be returnable for store credit within 14 days of delivery (less shipping). Special orders are final sale.

10) Acclimation & Risk of Loss

Follow our acclimation guide on arrival. After safe delivery and opening, loss can result from acclimation issues, aggression, or parameter swings; these are outside DOA coverage.

11) Temperature & Seasonal Packaging

We use insulated packaging and heat/cold packs as needed. In extreme temperatures, we may require hold-for-pickup to keep coverage active.

12) Prohibited Uses

You agree not to misuse our site, attempt to interfere with site operation, or violate applicable laws or regulations.

13) Privacy

Payment data is handled by our PCI-compliant processors; we do not store full card numbers. See our Privacy Policy for details.

14) Changes to These Terms

We may update these Terms from time to time. Updated terms will be posted here with a new “Last updated” date. Continued use of our site or subscriptions after changes constitutes acceptance.

15) Governing Law

These Terms are governed by the laws of the State of Indiana, without regard to conflict-of-law principles. Venue lies in courts located in or serving Elkhart County, Indiana.

16) Contact

Questions or assistance?
Email: dnaaquatic.indiana@gmail.com